Picking Module for Decathlon Latvia
Project Area
Warehouse, E-commerce, order fulfillment
Source
Zenis.digital
Faced with increasing demand and operational issues that became especially acute during the COVID-19 pandemic, Decathlon Latvia, in partnership with Zen IS, developed and implemented an innovative customizable order picking module for the E-commerce platform.
This solution has enabled automation, optimization and centralization of the order fulfillment process, which has improved performance indicators including turnover and conversion, increased customer and team satisfaction, and reduced operating costs.
From Challenges to Solutions:
Project Journey
The planned increase in the workload in the online sector, which escalated especially during the quarantine measures, revealed a significant lag in the manual order fulfillment technology of Decathlon Latvia. Recognizing the need for modernization, the management of Decathlon Latvia decided to implement a more efficient technology. The digitalization and integration of this solution was successfully carried out by Zen IS. The main goal of the project was to maintain high standards of customer service and support employee morale, including in the unprecedented situation associated with the pandemic. On the part of Decathlon Latvia, the task definition, coordination and joint development of solution algorithms, implementation, as well as control and overall coordination of the project were carried out by Alex Schtelbe with the support of the regional management and the E-commerce team.
- Modernization and digitalization of manual order preparation at Decathlon Latvia;
- Development and implementation of technology for splitting orders into individual items for picking by departments;
- Optimization of control and coordination of work between departments to avoid delays and errors in order formation;
- Reduction and rationalization of the workload of employees (especially during peak periods);
- Organization and implementation of process monitoring for transparency and control of the order status in real time.
Adopting a user-centered design approach, Zen IS worked closely with Alex Schtelbe and his team to implement best practices in order fulfillment and UX/UI design to ensure ease of use for Decathlon employees. Agile development methodologies facilitated iterative progress and continuous feedback. The picking module was developed on the PrestaShop platform, ensuring seamless integration and robust functionality.
- Automation of order splitting: Develop a system for splitting orders into individual items assigned to the appropriate departments;
- Optimization of the picking process: Empowering employees to efficiently pick items from their assigned departments;
- Centralization of packaging: Consolidation of picked items in one place for final packing and shipping
- Improvement of accuracy: Implementation of scanning and verification to minimize errors in order fulfillment;
- Improvement of transparency: Provide real-time monitoring and tracking of the order fulfillment process;
- Improvement of job satisfaction: Reduce manual work and simplify the order fulfillment process for employees.
Features and Capabilities
- Order Splitting:: Automatically splits orders into individual items that are assigned to the appropriate departments;
- Individual Picking: Allows employees in each department to efficiently and independently pick items;
- Centralized Packing: Consolidates selected items in one location for final packing and shipping;
- Label Printing: Creates accurate shipping labels, reducing labeling errors;
- Product Scanning: Implements scanning of selected items to ensure accuracy and inventory tracking;
- Process Monitoring: Provides real-time visibility into order fulfillment status for enhanced process transparency;
- PrestaShop Integration: Seamlessly integrates with the E-commerce platform for synchronized order management;
- User-friendly interface: Designed with intuitive UX/UI principles to make it easy for Decathlon employees to use.
KPIs:
- Order preparation time:
- Turnover:
- Conversion rate:
- Team satisfaction:
- Costs:
increase increase increase
decrease
CONCLUSION
The implementation of the Picking module has significantly improved Decathlon Latvia's order fulfillment process. The module has reduced order preparation time, increased turnover and conversion rates, increased team satisfaction and reduced operating costs. This successful partnership has provided a scalable foundation for future developments, enabling Decathlon to effectively manage periods of high demand.
Acknowledgments
We would like to thank the regional management of Decathlon Latvia for choosing us as a product developer.
Special thanks to the E-commerce team and in particular Alex Schtelbe, whose competence and professionalism at all stages of product design and implementation were crucial to the success of this project.
Customer feedback
▶ "Zen IS is a recommended digital partner who has played an important role in the development of our E-commerce platform for several years. They have helped us improve our performance and solved numerous problems we have encountered. We are satisfied with their approach, communication, and the quality of their work."
Alex Schtelbe, Head of Business in the Baltics, Decathlon
▶ "Zen IS proved to be a trusted Digital Partner during the development of our E-commerce platform, especially during the COVID pandemic. Their positive attitude, flexibility, and prompt response time were commendable and helped us to boost our business. We find immense satisfaction in their approach, communication, and the quality of their work."
Jordane Czapski, City Leader, Riga, Decathlon
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